G7 EURO TRAVEL AND TOURS, LLC
CANCELLATION, REFUND & TRAVEL DISRUPTION POLICY
Applicable to All Tour Packages, Hotel Reservations, Transportation Services, and Travel Arrangements
1. BOOKING CONFIRMATION AND NON-REFUNDABLE SERVICES
All reservations must be confirmed in writing by G7 Euro Travel and Tours, LLC.
Once a booking has been confirmed and payments have been committed to suppliers or service providers, the applicable charges are considered NON-REFUNDABLE AND NON-TRANSFERABLE, except where otherwise expressly stated in the booking agreement or required by applicable law.
This policy applies to:
•    Tour packages, private tours, and excursions
•    Hotel reservations and accommodations
•    Private transportation, including cars, vans, and drivers
•    Airport transfers
•    Attraction tickets and activity reservations
•    Wedding, event, and other travel-related arrangements
•    Services booked through third-party suppliers such as airline tickets, travel insurance etc.
Payments for confirmed, non-refundable services, including deposits, down payments, and fully paid invoices, are not eligible for cash refunds or refunds to the original payment method, except where required by law.
2. CANCELLATION NOTICE AND APPLICABLE CHARGES
The following cancellation conditions apply to eligible bookings:
A. Cancellation at Least 30 Days Before Arrival
Cancellation requests submitted in writing at least 30 calendar days before the scheduled arrival date will not incur a G7 cancellation fee.
However, any supplier charges, non-refundable deposits, issued tickets, confirmed hotel reservations, or other non-recoverable expenses will remain payable and will be deducted from any refundable balance.
B. Cancellation Less Than 30 Days Before Arrival
Cancellations made less than 30 calendar days before the scheduled arrival date will incur a cancellation fee equivalent to 20% of the total package price, plus any applicable non-refundable supplier charges, without charging twice for the same expense.
C. No-Show or Unused Services
Clients who fail to arrive, voluntarily discontinue their trip, or choose not to use confirmed services will not be entitled to refunds for the unused, non-refundable portions of their booking.
All cancellation requests must be submitted in writing and acknowledged by G7 Euro Travel and Tours.
3. ITINERARY CHANGES AND THIRD-PARTY SERVICES
Changes requested after booking confirmation are subject to availability, supplier conditions, and possible additional charges.
•    Activities or services outside the agreed itinerary will be charged separately.
•    Third-party activities, including paragliding, cable cars, restaurants, and attraction tickets, are subject to the respective provider's cancellation and refund policies.
•    Entrance fees and activity prices may change without prior notice due to adjustments imposed by local operators or authorities.
•    Delays or schedule changes caused by circumstances beyond the company's reasonable control do not automatically entitle clients to a refund.
Use of Another Tour Operator
If a client independently engages another tour operator for services already included in the confirmed G7 package, the corresponding airport transfers and complimentary services associated with the replaced arrangements may be forfeited without refund, subject to the booking agreement.
4. IMMIGRATION AND DENIED ENTRY
Entry into Georgia is subject to the final decision of immigration authorities at the airport or border checkpoint.
Possession of valid passports, visas, hotel reservations, return tickets, travel insurance, confirmed tours, or invitation letters does not guarantee entry into Georgia.
G7 Euro Travel and Tours has no authority to influence or overturn immigration decisions.
If a traveler is denied entry, deported, or otherwise prevented from entering Georgia by immigration authorities, G7 shall not be responsible for resulting losses or expenses beyond its legal obligations, including:
•    Missed flights and transportation
•    Missed tours and excursions
•    Non-refundable hotel reservations
•    Additional travel and accommodation expenses
•    Rebooking fees or other related costs
IMPORTANT: Denied entry does not entitle a traveler to a refund of confirmed, non-refundable services.
Travelers are responsible for ensuring that their documents are complete, accurate, valid, and compliant with immigration requirements.
We strongly recommend that all travelers carry printed copies of their travel documents, accommodation confirmations, return tickets, travel insurance, and confirmed itinerary, and comply with all immigration regulations.
Immigration requirements may change without prior notice.
5. FORCE MAJEURE AND UNFORESEEN CIRCUMSTANCES
G7 Euro Travel and Tours shall not be held responsible for delays, interruptions, cancellations, or losses directly caused by circumstances beyond the company's reasonable control to such circumstances include:
•    War, armed conflict, or political unrest of the country
•    Natural disasters, earthquakes, floods, and landslides
•    Severe weather conditions
•    Pandemics, epidemics, and public health emergencies
•    Government restrictions and emergency regulations
•    Border closures and immigration restrictions
•    Airline cancellations or operational disruptions
•    Strikes, protests, and transportation interruptions
•    Other unforeseen events beyond the company's reasonable control
Under these circumstances, confirmed tours, transportation, accommodation, and activities may be delayed, rescheduled, modified, or canceled when necessary for traveler safety or operational reasons.
Refunds and Financial Responsibility
G7 shall not automatically be obligated to provide refunds, compensation, or reimbursements for losses arising from force majeure events.
Any refund, travel credit, or alternative arrangement will depend on:
•    The applicable booking terms
•    The cancellation and refund policies of hotels, airlines, and other suppliers
•    Whether payments can be recovered from service providers
•    Applicable consumer protection laws
G7 will make reasonable efforts to coordinate available alternatives with suppliers but cannot guarantee approval of refunds, free date changes, or travel credits.
6. HEALTH EMERGENCIES AND CONTAGIOUS ILLNESSES
If a traveler tests positive for COVID-19 or another contagious illness, becomes medically unfit to travel, or is required to isolate during the trip, unused confirmed services will remain subject to their applicable non-refundable conditions.
The client shall be responsible for additional expenses arising from the medical situation, including:
•    Quarantine or isolation accommodation
•    Medical consultations, treatment, and hospitalization
•    Medication and medical supplies
•    Emergency transportation
•    Flight rebooking or replacement tickets
•    Additional hotel nights
•    Other personal or medical expenses
G7 shall not be responsible for these expenses unless otherwise agreed in writing or required by law.
7. TRAVEL INSURANCE
All travelers are strongly encouraged to obtain comprehensive travel insurance before departure.
Recommended coverage includes:
•    Emergency medical treatment and hospitalization
•    Trip cancellation and interruption
•    Flight delays and missed connections
•    Emergency evacuation and repatriation
•    Unexpected accommodation and transportation expenses
Travel insurance coverage and reimbursement are subject to the insurance provider's terms, conditions, and exclusions.
8. CLIENT ACKNOWLEDGMENT AND ACCEPTANCE
By confirming a booking and making payment, the client acknowledges that they have been provided with this Cancellation, Refund & Travel Disruption Policy and agree to its applicable terms.
The client further acknowledges that:
•    Confirmed bookings may involve non-refundable financial commitments.
•    Cancellation charges and supplier penalties may apply.
•    Immigration approval is not guaranteed.
•    Force majeure events may affect scheduled travel arrangements.
•    Additional expenses arising from personal circumstances may be the client's responsibility.
Nothing in this policy excludes or limits any rights or remedies that cannot legally be excluded under applicable law.
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